Frequently Asked Questions
Everything you need to know about our high-performance cycling components.
How long does shipping take for aerodynamic components?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for athletes needing gear before race day.
What is your return policy on installed parts?
We accept returns within 30 days of purchase. However, items must be in new, uninstalled condition with original packaging. Once a component has been mounted or used on a bike, it is no longer eligible for return unless a manufacturing defect is present.
Do your products come with a warranty?
Yes, all Profile Design products are covered by a 2-year limited warranty against defects in materials and workmanship from the date of purchase.
How do I know if a hydration system is compatible with my bike?
Compatibility varies by frame and cockpit setup. We provide detailed fitment guides and dimensions on each product page. If you are unsure, please contact our technical support team with your bike model and year.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for qualifying purchases.
How should I maintain my carbon fiber components?
Clean carbon parts with mild soap and water only. Avoid harsh chemicals or solvents, and always use a calibrated torque wrench when tightening bolts to the specified Newton-meter (Nm) rating found in the user manual.