Returns & Exchanges

At Profile Design, we are committed to your performance and satisfaction; if your gear isn't the perfect fit for your cycling setup, you can return unused items within 30 days of purchase. All returned products must be in their original packaging and in resalable condition to ensure a smooth transition back to our inventory.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Gear

  Carefully place the items in their original packaging, ensuring all aerodynamic components, hardware, and manuals are included.

• 3.
  Label and Ship

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned equipment, we will process your refund to the original payment method within 5-7 business days.